Below you will find quotations relating to businesses and practices. Read these for the value they provide. Please do not copy or alter them in any shape or form as this is strictly prohibited.:
Getting fired is nature’s way of telling you that you had the wrong job in the first place.
– Hal Lancaster (source: Bright Quotes)
When a customer complains, he is doing you a special favor; he is giving you another chance to serve him to his satisfaction. You will appreciate the importance of this opportunity when you consider that the customer’s alternative option was to desert you for a competitor.
– Seymour H. Fine (source: Bright Quotes)
Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions.
– Betsy Sanders, “Fabled Service” (source: Bright Quotes)
When the diverse elements of the organization are aligned, the energy is focused and the capacity for concerted action improved… Priorities become clear, and the contributions of each employee are maximized.
– Laura Spencer, Winning Through Participation (source: Bright Quotes)
A mission statement is defined as “a long awkward sentence that demonstrates management’s inability to think clearly.” All good companies have one.
– From The Dilbert Principle, 1996 (source: Bright Quotes)
No one, not even you, gives one hundred-percent perfect performance every time. The business world belongs to the quick and the bold…not the perfect. It’s the struggle towards perfection that counts.
– Richard S. Sloma (source: Bright Quotes)
All customers are not created equal. Chances are, 80 percent of repeat business will come from 20 percent of your customers.
– Bob Stone (source: Bright Quotes)
Ambrose Bierce (1842 – 1914), The Devil’s Dictionary